RingCentral User Essentials Training
This video details information on the operation of the new RingCentral Phone System.
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FAQ's - Commonly Asked Questions
How do we sign-in and access Ring Central?
- You should have received two emails from Ring Central. One will be a welcome email, and the other will be an account modification email from your account being enabled. You will have 24 hours to activate your account. After the 24 hours has passed, we (IT) will need to re-send the activation email to you. Please sign-in and activate your account the day you receive your invite. When you go to sign in to your account, it is Single Sign-On (SSO), meaning, you will use your Edison credentials (email and password) to sign in.
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There are three primary methods for accessing Ring Central:
- The first is through a browser (Google Chrome, MS Edge, Firefox, etc…) by going to https://app.ringcentral.com
- The second is through the desktop app which we have recently deployed. If your computer has been on an Edison Campus or Network (VPN) and restarted today, you should have the app on your computer. If you do not see the app or shortcut on your computer, please restart your computer while it is on an Edison Campus or Network (VPN) and it should install.
Figure 1 - Desktop Shortcut
Figure 2 - App
- The third is through the mobile app store, you can download the app on your mobile device (iPhone, Android, etc…) and login there. Once you sign in and enable notifications, you will be able to receive calls on your mobile device.
When will we be able to use the new phone system?
- The “Go Live” for implementation of our new RingCentral phone system is tentatively scheduled for the week of November 10th. We will continue to use the Cisco phones, Jabber and Call Management system until we port your current numbers over. Until then, you can sign into Ring Central and test out the functions of the app and you will have a temporary number in Ring Central. This number is only for testing purposes and will be deleted so please don’t distribute this number other than for testing purposes.
Will we still have physical phones?
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Yes, if you currently have a physical phone, you will receive a new Poly Edge E450 phone as replacement during the week of the Go Live. Attached is a quick guide on how to use them.
Will we be required to use the desktop, web, or mobile app?
- At this time, you will not be required to use the mobile, web or desktop apps mentioned above to make and receive calls.
- The apps are available for you to use as needed and can be very helpful – you will need to sign-in to activate your account today.
Will our calls be recorded?
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No, we are not recording any calls.
Where will I receive my voicemails?
- Voicemails will be sent to your email just like they are with our current system. They will also be accessible through the desktop, web and mobile app.
Will we be changing numbers?
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No, when you sign into Ring Central you will be presented with a “new” phone number. This number is only for testing purposes and will be deleted so please don’t distribute this number other than for testing purposes. When we “Go Live” your existing number will be ported over to the new phone system. This process is the same as if you have ever changed cell phone providers and wanted to keep your existing phone number – except we must do it for ~300 numbers.
Is there a Quick Guide for the Poly Edge E450 detailing button operations?
For Additional Training Resources, please visit: https://university.ringcentral.com/page/en-rex-u-users
